Samsung Smart TV app store missing (Try these fixes!)

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When you want to download an app and find that the Samsung Smart TV app store is missing, it can be an annoyance.

In this article, we will look at the reasons why the Samsung app store is missing and how to resolve the issue.

Why is the Samsung Smart TV app store missing?

The top reasons why the Samsung Smart TV app store is missing are due to either internet connectivity or software issues.

Another thing to consider is if your Samsung is even Smart TV that has apps!

Method 1: Is your TV a Smart TV

This might seem obvious to some people, but for those less tech-savvy individuals, the app store will be missing if you do not have a Smart TV.

It is worthwhile answering the question of whether your Samsung TV is a Smart TV before we go on to the next steps.

Method 2: Reboot your Samsung TV

I know, I know, the last thing people want to read is, unplug your TV for 60 seconds.

Rebooting your TV can help in resolving the issue that causes the app store to go missing on your Samsung TV.

Method 3: Is the internet connected to your Smart TV?

If your internet connection drops, then the Samsung app store will disappear from the menus.

Browse through the menus and confirm whether there is a operational internet connection to your Samsung Smart TV.

Method 4: Restart your Router

As internet connectivity problems are common reasons why the app store is missing, it is advisable to reset your router.

Unplug the power from your router for 60 seconds before plugging it back in.

This will allow your Samsung smart TV to establish a new internet connection, check whether that app store reappears when you do this.

Method 5: Update your Samsung TV firmware

If the app store on your Samsung TV is missing then you should look at updating your firmware.

Firmware updates are software upgrades on your Samsung TV.

Sometimes features are added or deprecated, it is wise to make sure your TV is fully updated to try and eliminate older firmware as the cause.

How to update your Samsung smart TV Firmware

Your Samsung smart TV firmware should automatically update if it is connected to the internet either through Ethernet or a WIFI connection.

Older Samsung software or a partial software installation could be causing the app store to be missing.

How to update your Samsung Smart TV firmware

Assuming your TV is already turned on, hit the HOME or MENU button on the remote.

Samsung Smart TV Remote Menu Option

Now you will see the setting menu appear on the left-hand side of the TV (Please note that this may vary depending on the model of your Samsung TV).

You should scroll down to SUPPORT and then select SOFTWARE UPDATE from the menu on the right-hand side

Samsung Smart TV Support settings menu

Method 5: Try a wired ethernet connection

Your wireless internet settings could be preventing you from being able to see the app store on your Samsung smart TV.

If possible, please try to connect to the internet using a wired ethernet connection.

Method 6: Check your region settings

Some user have reported that having the incorrect region settings on their Samsung Smart TV caused the app store to go missing.

Method 7: Contact Samsung TV Support

If you have tried all of the steps and you still can’t find the app store on your Samsung Smart TV then it may be time to contact Samsung support with your problem.

The support team will be able to take a closer look and offer alternative ways to resolve this issue.


We hope that you were able to find and access the Samsung Smart TV app store by following the steps in this guide.

If another approach worked for you, let us know if the comments

Happy streaming!

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