Disney Plus keeps stopping (Try this!)

| Published:

So you sit down to watch TV and find that Disney Plus keeps stopping.

Fear not!, our guide will help your resolve stopping issues when viewing Disney Plus and help improve your streaming performance!

Why does Disney Plus keep stopping?

The cause of Disney Plus stopping is often caused by inefficient internet bandwidth optimization.

When your internet bandwidth is not optimized, Disney Plus will stutter & often stop when playing content.

Here are some tips on how to make stop Disney Plus from stopping:

  1. Reboot your router
  2. Restart the Disney Plus app
  3. Sign out of the Disney Plus app
  4. Soft Reset your Source Device
  5. Update Disney Plus and your source device
  6. Disconnect other devices in your home from the internet
  7. Decrease Video Playback Quality
  8. Close any other apps that are running
  9. Use an Ethernet cable rather than a Wi-Fi
  10. Upgrade your Internet Connection
  11. Disable VPNs or Ad blockers
  12. Upgrade your Router
  13. Check the Server Status of Disney Plus
  14. Contact the Disney Plus app Support

Scroll down to follow a more detailed guide on how to work through these steps and stop the Disney Plus app from stopping.

How to stop the Disney Plus app from stopping

Method 1: Reboot your Router

Rebooting my router is my go-to fix when Disney Plus keeps stopping when I am trying to watch a show or movie.

How do I reset my router?

Rebooting your router is easy, unplug it for 30-60 seconds before plugging it back in.

Unplug your router, stop disney plus from stopping
Rebooting your router improves your bandwidth capacity to play content effectively.

This action will “power-cycle” your router and provide more bandwidth to increase your ability to play content faster on the Disney Plus app.

Why does resetting your router reduce the Disney Plus app stopping?

Your router is very much like a PC, as more tasks (or devices) are added, it will slow the performance.

This slow performance can lead to connection issues that will cause Disney Plus to keep pausing when viewing content.

Method 2: Restart the Disney Plus app

It is a good idea to restart the Disney Plus app if you are experiencing stopping issues.

Restarting the Disney Plus app allows any updates to be correctly installed and establishes a new connection with the Disney Plus servers.

Method 3: Sign out of the Disney Plus app

Another potential quick fix to the Disney Plus stopping problem is to sign out of your account.

By signing out of your Disney Plus account before your return and log in, you may resolve any account-related issues that are causing the stopping problems to occur.

Method 4: Restart your Playback Source Device

To access the Disney Plus app, you will be using a playback device to access the app.

The most common playback devices for the Disney Plus app are:

  • Smart TVs
  • Content Devices such as Disney Plus, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

The universal recommendation for these devices and the first step in eliminating the Disney Plus app stopping issues is to perform a power cycle of these systems.

To perform a power cycle of the devices, unplug them for 60 seconds before plugging them back in.

This restart allows any updates that have been downloaded in the background to install and start successfully, and it also clears the system cache.

Clearing the system cache and any lingering apps running in RAM can help in reducing the stopping of the Disney Plus app.

Reducing the number of apps running in the background gives the Disney Plus app the best performance.

Method 5: Update your Disney Plus app

If you are playing Disney Plus using a device such as a Firestick, Roku or smart TV, then I recommend updating the app if possible.

Method 6: Disconnect other devices in your home from the internet

If you cannot reset your router for any reason, I would try and disconnect none essential devices from the internet.

Is someone in your home watching Disney Plus? What about your phone? Is someone downloading games or apps on XBOX?

Every device you can disconnect from your internet will help stop the Disney Plus app’s issues.

Method 7: Close any apps that are running

If you have followed our first step of restarting your playback device, then this step would have been completed for you, otherwise, please continue to close any running apps.

How does having open apps cause the Disney Plus app to stop?

Imagine your internet connection to your  Disney Plus application like an artery in your body. The more games and apps running are like blockages in your arteries, sorry for the weird analogy!

Those blockages impede your ability to play content faster, resulting in stopping when watching the Disney Plus app.

Method 8: Decrease Video Quality

Check the Disney Plus app options when watching content if there is a toggle for video quality.

The higher the quality of content you play, the more likely stopping will occur.

Try to decrease the video quality, especially if the quality is set to 4K.

Method 9: Update your device software/firmware before downloading

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help prevent issues from arising over time.

Sometimes updates can be missed, or an installation can be interrupted and cause issues with your playback device.

Old firmware or a partial firmware installation could cause the Disney Plus app to freeze.

Ensuring that you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 10: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed.

Wired connections transmit data quicker and with less interference. Fewer variables can hinder the quality of the connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device and the walls, floor, and ceilings can all deteriorate the quality of your internet connection, causing the Disney Plus app stopping issues.

I always use a wired connection when available, and you should too!

Method 11: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the Disney Plus app.

Your connection to a VPN will always limit the speed at which you can play content.

We understand that using a VPN can be a sensible choice, especially due to privacy concerns.

Unfortunately, using a VPN creates another dependency that can cause Disney Plus to freeze if there are any problems or limited speed.

Method 12: Upgrade your Internet Connection

Not everyone has access to high download speed through their ISP (Internet Service Provider), but for those that do, consider upgrading your internet connection.

It is pretty straightforward that a 100mbps connection will have a slower download rate than a 1gbps connection.

Method 13: Upgrade your Router

This option will not apply to everyone, but for some gamers, the router could be the bottleneck in their home network, causing the Disney Plus app stopping problems.

If you have consistently upgraded your internet speed through your ISP but are still using an older router, you may wish to check your maximum download speed.

It’s all good having a 1gbps connection, but if your router can only download at 100mbps, you’ve got a massive bottleneck and a solid explanation for why the Disney Plus app is stoppinxg.

Method 14: Check to make sure Disney Plus servers are operational

When Disney Plus keeps buffering or stopping, most issues will usually be with your network or playback device.

It is worth checking that there are no issues or outages with the Disney Plus platform.

When disney plus keeps stopping check the network status
The Down Detector website monitors the Disney Plus network for any issues

Method 15: Contact Disney Plus Support

If you have tried all the tips above and nothing has worked, then you can contact Disney Plus app support for further assistance.


If you have followed the guide, then you would have been successful in reducing the stopping of the Disney Plus app on your content device.

We hope that you enjoy stop-free playback.

Leave a Comment