Around 75% of PS Store gamers have encountered the frustrating “Something Went Wrong” error message.
As someone who loves playing games, it was frustrating to see the “Something Went Wrong” error message on my screen while trying to purchase a game on the PlayStation store.
After making numerous attempts to fix this bug, I figured out what the issue was and how to fix it.
In this article, I’ll share what caused this error and how you can effortlessly fix it.
Why does the “something went wrong” error occur on PlayStation?
If you’re encountering this error message, one or more reasons could be responsible.
- Issues with your internet connection.
- Server maintenance problems.
- Difficulties with your PlayStation account.
How to Fix Something Went Wrong PS Store
Method 1: Check the PlayStation Network
I discovered that the main reason for this problem is when the PlayStation Store has trouble due to issues with the PlayStation Network.
This can make your card, which used to work fine, stop working suddenly.
- Navigate to Settings > Click on Network > Select connection status > Choose “view status of PlayStation network services.”
- If all services are up and running (typically indicated by a green checkmark), it confirms that the network status is functioning correctly.
Method 2: Restore Licences
Restoring the license on your PlayStation involves syncing the data about your game library with the information stored on the PlayStation server.
- Navigate to Settings > “Users and Accounts.”
- Hover over to the “Other” section and press “Restore” to initiate the license restoration process.
- Wait for the restoration to complete. Typically, this takes less than a minute.
- Once the restoration is finished, you’ll be notified that the licenses have been restored.
- Try purchasing the game again.
Method 3: Check your Internet connection;
The causes of this error message can also be related to internet connection problems.
Ensure your internet connection is stable before attempting any purchases on the PlayStation Store.
You can perform a soft reset on your router and disconnect other bandwidth-intensive devices to ensure you’re not experiencing slow internet speeds.
If possible, switch from Wi-Fi to a direct ethernet connection.
This will help improve your connection speed.
Method 4: Make Purchase via the console if the PS Store website or app doesn’t work
You can complete your purchase directly through the console if nothing else is working for you.
Based on my research, I’ve discovered that many users facing this issue have successfully made purchases through the console, and it’s surprisingly straightforward. To do so, simply:
- Click on the PlayStation Store icon located on your console’s home dashboard.
- Open the PlayStation Store on your PlayStation console.
- Proceed to select the game you intend to purchase.
Method 5: Ensure that you have sufficient funds on your card
It’s crucial to ensure that your card has sufficient funds.
This aspect is occasionally overlooked, and the wrong card may be mistakenly used.
Always remember to verify that your card holds enough funds.
Method 6: Pay with a wallet fund (if card payment doesn’t work)
Another approach to resolving the “something went wrong” issue on the PlayStation Store is funding your PlayStation wallet and paying with a wallet fund.
Follow the steps below to fund your wallet
- Navigate to Settings> “Users and Accounts” > “Payment and Subscriptions”
- Tap on “Add Funds”, then select your Debit/Credit card
- Choose the desired amount of funds to add and tap “Continue”.
Method 7: Update your PlayStation
An outdated PS software could be what’s causing the issue you’re having.
Often, people don’t immediately think about this until they’ve exhausted all the available troubleshooting solutions.
Whenever you encounter such a problem, it’s advisable to check whether your PlayStation is up to date and proceed to update it if it’s not.
- Access the system settings.
- Select System Software Update
- Click on the ‘Update’ button.
- Once the update is completed, restart your PS console and try purchasing a game in the store again
Other Solutions you can try
1. Clear PlayStation Cache;
Over time, the cache can accumulate and become corrupted, leading to the persistence of error messages.
Here’s the process to clear your PlayStation’s cache:
- Press the PS button on your controller
- Navigate to the Power option and turn off the system
- Once the system has completely turned down, press and hold the power button on the console until you hear a beep.
- This will clear the system cache and power cycle the system.
2. Restart Playstation Console
There are three ways you can always restart your PlayStation:
- You can initiate a restart by accessing the quick menu through the PlayStation button on your controller. Within the left sidebar, opt for “Power,” and on the right, select “Restart Playstation.”
- You can restart your PlayStation by pressing and holding down the Power button on the console for approximately seven seconds. Release the button when you hear the second beep.
3. Sign out and Sign in.
Signing out of and then signing back into your PlayStation account can help resolve this issue.
Follow these steps:
- Navigate to Settings > User Account > Other > Sign Out.
- After signing out, a message on the home screen will indicate that you are not signed in. Click the “Sign In” button.
- Proceed to sign in to your PlayStation Network account.
- Sign in with your credentials.
5. Contact PlayStation Support.
If you have attempted all the above troubleshooting steps for this error and have not achieved any positive results the contact the PlayStation support team for further assistance.
I understand the frustration this experience comes with.
Following this article’s steps, you can say goodbye to that persistent error message and get back to gaming smoothly.
It’s like fixing a puzzle – once you know the tricks, you’ll be back to enjoying the PS Store without any hitches.