HBO Max app not working (Try this first!)

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It can upset your viewing plans if you sit down and realize that the HBO Max app is not working!

We’ve created a tutorial to explain why the HBO Max app isn’t working and how to fix it.

Why is the HBO Max App not working?

The most likely cause of the HBO Max app not working properly is a software or internet connection problem.

Is your HBO Max App version up to current, and is your HBO Max App account properly logged in and connected?

Here are some tips on how to fix the HBO Max App:

  1. Change the channel!
  2. Check the HBO Max servers are up and running
  3. Restart the HBO Max App
  4. Sign out of the HBO Max App app
  5. Soft Reset your Source Device
  6. Reset your Router
  7. Update the HBO Max App and your source device
  8. Use an Ethernet cable rather than a Wi-Fi
  9. Disable VPNs or Ad blockers
  10. Contact the HBO Max app Support

How to fix the HBO Max App

Method 1: Change the channel

If you are logged into the HBO Max App, try changing the channel or content.

The problem with the HBO Max App not working might occasionally be limited to a specific channel, content, or broadcast becoming temporarily inaccessible.

If the other channels are accessible, your account and connection should be in good working order.

Method 2: Check that the HBO Max servers are up and running.

When HBO Max keeps buffering or streaming issues occur, the vast majority of the issues will usually be with your network or playback device.

Before you go into the other fixes that are listed below, it is worthwhile checking that there are no issues or outages with the HBO Max platform.

HBO Max app not working check Down Detector

Method 3: Restart the HBO Max app

If the HBO Max app is not working, it is a good idea to restart it.

By restarting the HBO Max app, you allow any updates to install properly and create a new connection with the servers.

Method 4: Sign out of the HBO Max app

Signing out of your account is another possible quick fix for the HBO Max app not working.

By signing out of your HBO Max app account before you return and log in, you may resolve any account-related issues that are causing the problems to occur.

Method 5: Restart your Playback Source Device

To access the HBO Max app you will be using a playback device.

The most common playback devices for the HBO Max are:

  • Smart TVs
  • Content Devices such as Apple TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

To try and eliminate the HBO Max app not working issue, perform a power cycle on these systems.

To perform a power cycle of the devices, simply unplug them for 60 seconds before plugging them back in.

This restart allows any updates that have been downloaded in the background to successfully install and start, and it also clears the system cache.

Clearing the system cache and any lingering apps running in RAM can help reduce the chances of the HBO Max app not working correctly.

Method 6: Reset your Router

Resetting your router is definitely effective in fixing the HBO Max app not working issue.

How do I reset my router?

The easiest way to reset your router is to simply unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, to help when the hbo max app is not working
Restarting your Router almost always improves your bandwidth capacity to be able to effectively play content.

This action will “power-cycle” your router and provide more bandwidth, increasing your ability to play content faster on the HBO Max app.

Method 7: Update your HBO Max app

If you’re watching HBO Max on a Firestick, Roku, or smart TV, I recommend that you update the app as soon as possible.

Method 8: Update your device software/firmware

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help in preventing issues from arising over time.

Sometimes updates are missing, or an installation is halted, causing problems with your playback device.

The HBO Max App may not function properly due to outdated firmware or an incomplete firmware installation.

Ensuring that you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 9: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed, but you can also prevent app issues from occurring.

Wired connections transmit data quicker and with less interference. There are also fewer variables that can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device along with the walls, floor, and ceilings can all deteriorate the quality of your internet connection, causing the HBO Max App not to work.

I always use a wired connection when it is available, and you should too!

Method 10: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the HBO Max App and also stop it from working at all.

Your connection to a VPN will always limit the speed at which you can play content.

Unfortunately, by using a VPN, you are creating another dependency that can cause the HBO Max App not to work if there are any problems or limited speed.

Method 11: Contact the HBO Max App Support

If you’ve tried all of the suggestions above and nothing has worked, you can contact HBO Max App support for further assistance.


The HBO Max App may stop working for a variety of reasons; this page discusses the most common problems and how to fix them.

We hope that you were able to get back to enjoying your streaming!