Why won’t Disney Plus load (Solved!)

| Published:

A common question we come across when people have streaming difficulties is, “Why won’t Disney Plus load?”

In this tutorial, we’ll look at what happens when Disney Plus won’t load and how to fix it.

Why won’t Disney Plus load?

The most common reason why Disney Plus won’t load properly is a software or internet connection issue.

There are also some other things that may disrupt your ability to load the Disney Plus app or its content.

Here are some tips on how to fix Disney Plus when it’s not loading:

  1. Try different content
  2. Check the Disney Plus servers are up and running
  3. Restart the Disney Plus App
  4. Sign out of the Disney Plus App app
  5. Soft Reset your Source Device
  6. Reset your Router
  7. Update the Disney Plus App and your source device
  8. Use an Ethernet cable rather than a Wi-Fi
  9. Disable VPNs or Ad blockers
  10. Contact the Disney Plus app Support

How to fix Disney Plus not loading

Method 1: Change the content

Change the content if you are logged into the Disney Plus app.

The Disney Plus app won’t load occasionally due to a certain show or movie becoming temporarily unavailable.

If you can access the other content, your account and connection should be working well.

Method 2: Check that the Disney Plus servers are up and running.

When Disney Plus is acting slow or simply failing to load, most of the issues will usually be with your network or playback device.

Before you go into the other fixes listed below, it is worthwhile to check that there are no issues or outages with the Disney Plus platform.

If the disney plus app is not working, check the network servers.

Method 3: Restart the Disney Plus app

Restarting the Disney Plus app won’t load is a good idea.

By restarting the Disney Plus app, you enable any updates to be correctly installed and establish a new connection with the servers.

Close Disney Plus if the app is not working

Method 4: Sign out of the Disney Plus app

Signing out of your account is another quick fix for the Disney Plus app not loading.

By signing out of your Disney Plus app account before you return and log in, you may resolve any account-related issues that are causing the problems to occur.

Method 5: Restart your Playback Source Device

To access the Disney Plus app you will be using a playback device.

The most common playback devices for Disney Plus are:

  • Smart TVs
  • Content Devices such as Apple TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

To try and eliminate the Disney Plus app won’t load issue, perform a power cycle on these systems.

To perform a power cycle of the devices, unplug them for 60 seconds before plugging them back in.

This restart allows any background updates to be installed and started correctly and empties the system cache.

Clearing the system cache and any leftover apps operating in RAM can help reduce the likelihood of you experiencing the Disney Plus won’t load issue.

Method 6: Reset your Router

Resetting your router is effective in fixing the Disney Plus app not loading issue.

How do I reset my router?

The easiest way to reset your router is to unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, to help when the Disney Plus app won't load
Restarting your router nearly always boosts your internet capacity, allowing you to play content more effectively.

This action will “power-cycle” your router and provide more bandwidth, increasing your ability to play content faster on the Disney Plus app.

Method 7: Update your Disney Plus app

If you’re having trouble watching Disney Plus on your device, updating the app may help.

Method 8: Update your device software/firmware

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help in preventing issues from arising over time.

The Disney Plus app may not load properly due to outdated firmware or an incomplete firmware installation.

Ensuring that you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 9: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (wired connection) rather than Wi-Fi, you will get a better download speed, but you can also prevent app issues from occurring.

Wired connections transmit data quicker and with less interference. There are also fewer variables that can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device, along with the walls, floors, and ceilings can all deteriorate the quality of your internet connection, causing the Disney Plus App not to load.

I always use a wired connection when it is available, and you should too!

Method 10: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the Disney Plus App and also stop it from loading completely.

The speed at which you may play content will always be limited by your VPN connection.

Unfortunately, by using a VPN, you are creating another dependency that can cause Disney Plus won’t load issues if there are any problems or limited speed.

Method 11: Contact the Disney Plus App Support

If you’ve tried all the suggestions above and nothing has worked, you can contact Disney Plus App support for further assistance.


The Disney Plus app won’t load for various reasons; this page addresses the most frequent issues and how to resolve them.

We hope you were able to resume your streaming enjoyment!