Why is HBO max not working on my tv (and how to fix it!)

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You can, unfortunately, find yourself asking “why is HBO max not working on my TV”.

We look at the reasons HBO Max isn’t working on your TV and how to fix it!

Why is the HBO Max App not working on my TV?

The most likely cause of the HBO Max app not working on your TV is a software or internet connection issue.

It is important to note, that if you have an LG TV, you sometimes can’t get the HBO Max app although they are some workarounds which you can try.

Other questions to ask yourself include: is your HBO Max app version current, and is your HBO Max account correctly logged in and connected?

Here are some ways to fix the HBO Max App not working on your TV:

  1. Try a different show or movie
  2. Review any error messages
  3. Restart or sign out of the HBO Max app
  4. Restart your TV
  5. Reset your Router
  6. Update the HBO Max app and your streaming device
  7. Use a wired internet connection
  8. Disable VPNs or ad blockers
  9. Check the HBO Max servers are up and running
  10. Contact the HBO Max app Support

How to fix the HBO Max App not working

Method 1: Try a different show or movie

If you have managed to open the HBO Max app, try changing the video, TV show, or movie that you are attempting to view.

Sorry if this sounds obvious, but sometimes a glitch can occur that can cause the HBO Max app not to load content on your TV.

Method 2: Review any error messages

Sometimes the HBO Max app will display an error message or code to explain why the HBO Max app is not working.

Take note of any message and perform a Google search to give you more precise instructions.

Method 3: Restart or Sign out of the HBO Max app

Signing out of your account or restarting the app is another quick fix for the HBO Max app not working.

By signing out of your HBO Max app account before you return and log in, you may resolve any account-related issues that are causing the problems to occur.

Method 4: Restart your TV.

To try and eliminate the HBO Max app not working issue, perform a power cycle on your TV.

To perform a power cycle of your TV, simply unplug them for 60 seconds before plugging them back in.

This restart allows any background updates to be installed and started correctly, as well as emptying the system cache.

Clearing the system cache on your TV and any leftover apps operating in RAM can help minimize the chances of the HBO Max app failing to function properly.

Method 4: Reset your Router

Resetting your router is definitely effective in fixing the HBO Max app not working issue.

How do I reset my router?

The easiest way to reset your router is to simply unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, to help when the HBO Max app is not working on your TV.
Restarting your router nearly always boosts your internet capacity, allowing you to play content more effectively.

This action will “power-cycle” your router and provide more bandwidth, increasing your ability to play content faster on the HBO Max app.

Method 6: Update your HBO Max app

If you’re having trouble watching the HBO Max app on your TV, updating the app may help.

Method 7: Update your TV software/firmware

When you are accessing the HBO Max app through your TV, updating your firmware or software to the latest version can help prevent issues from arising over time.

The HBO Max app may not function properly due to outdated firmware or an incomplete firmware installation.

Ensuring that you have the latest software on your TV also gives you access to new apps and an improved viewing experience.

Method 8: Use a Wired Internet Connection

Sometimes the HBO Max app will not work as your Wi-Fi network is overloaded and cannot support further connections.

It is always advisable that your use an Ethernet (Wired Connection) instead of opting for Wi-Fi.

A wired connection will provide a better download speed, but it can also prevent app issues from occurring.

Wired connections transmit data quicker and with less interference. There are also fewer variables that can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device, along with the walls, floor, and ceilings can all deteriorate the quality of your internet connection when using Wi-Fi

Method 9: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the HBO Max App and also stop it from working at all.

Your connection to a VPN will always limit the speed at which you can play content.

Unfortunately, by using a VPN, you are creating another dependency that can cause the HBO Max App not to work if there are any problems or limited speed.

Method 10: Check that the HBO Max servers are up and running.

When HBO Max starts lagging or fails to load, the likely cause of the issue will usually be your network or playback device.

It only takes a second to check whether there are no issues or outages with the HBO Max platform.

HBO Max app not working check Down Detector

Method 11: Contact the HBO Max App Support

If our suggestions have not fixed your issues, then it might be time to contact HBO Max App support for further assistance.


The HBO Max app may not work for a number of reasons.

We hope that this article has helped you succeed in your troubleshooting. C