UKTV Play not working? (Try these fixes!)

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UKTV Play is a great app and offers the best British content.

Unfortunately, you might find that sometimes the UKTV Play app is not working, it can be very frustrating.

We have made a guide that can assist you by providing some simple tips that help fix your UKTV Play app if it is not working correctly.

Why Does UKTV Play stop working?

The main cause of UKTV Play not working correctly is likely either a software or internet connection problem.

Are you running the most up-to-date UKTV Play version and is your UKTV Play account properly logged in and connected?

Here are some tips on how to fix UKTV Play:

  1. Change the channel!
  2. Check the Server Status of UKTV Play
  3. Restart UKTV Play
  4. Sign out of the UKTV Play app
  5. Soft Reset your Source Device
  6. Reset your Router
  7. Update UKTV Play and your source device
  8. Use an Ethernet cable rather than a Wi-Fi
  9. Disable VPNs or Ad blockers
  10. Contact the UKTV Play app Support

Scroll down to follow a more detailed guide on how to work through these steps and fix your UKTV Play issues.

How to fix UKTV Play

Method 1: Change the channel

If you are logged into UKTV Play TV, try changing the channel or content.

The problem of UKTV Play not working correctly can be limited to a particular channel, content or broadcast temporarily going offline.

If the other channels are working correctly, then everything should be good in terms of your account and connection.

Moving onto the next step will help to see if the UKTV Play servers and broadcasts themselves are experiencing any issues.

Method 2: Restart the UKTV Play app

It is a good idea to restart the UKTV Play app if it is not working.

By restarting the UKTV Play app, you give the opportunity for any updates to correctly install and establish a new connection with the servers.

Method 3: Sign out of the UKTV Play app

Another potential quick fix for UKTV Play not working is to sign out of your account.

By signing out of your UKTV Play account before you return and log in, you may resolve any account-related issues that are causing the problems to occur.

Method 4: Restart your Playback Source Device

To access the UKTV Play app, you will be using a playback device to access the app.

The most common playback devices for the UKTV Play app are:

  • Smart TVs
  • Content Devices such as Apple TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

The universal recommendation for these devices and the first step in trying to eliminate the UKTV Play not working issue is to perform a power cycle of these systems.

To perform a power cycle of the devices, simply unplug them for 60 seconds before plugging them back in.

This restart allows any updates that have been downloaded in the background to successfully install and start, and it also clears the system cache.

Clearing the system cache and any lingering apps running in RAM can help in reducing the chances of UKTV Play not working correctly.

Method 5: Reset your Router

This is one of the oldest tricks in the book, but it is definitely effective in fixing the UKTV Play not working issue.

How do I reset my router?

The easiest way to reset your router is to simply unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, to help when UKTV Play Stops working
Restarting your Router almost always improves your bandwidth capacity to be able to effectively play content.

This action will “power-cycle” your router and provide more bandwidth to increase your ability to play content faster on the UKTV Play app.

Method 6: Update your UKTV Play app

If you are playing Paramount Plus using a device such as a Firestick, Roku or smart TV then I would recommend that you update the app if possible.

Method 7: Update your device software/firmware

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help in preventing issues from arising over time.

Sometimes updates can be missed, or an installation can be interrupted and cause issues with your playback device.

Old firmware or a partial firmware installation could cause UKTV Play to not work correctly.

Ensuring that you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 8: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed, but you can also prevent app issues from occurring.

Wired connections transmit data quicker and with less interference. There are also fewer variables that can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device along with the walls, floor, and ceilings can all deteriorate the quality of your internet connection, causing UKTV Play not to work.

I always use a wired connection when it is available, and you should too!

Method 9: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the UKTV Play app and also stop it from working at all.

Your connection to a VPN will always limit the speed at which you can play content.

We understand that using a VPN can be a sensible choice, especially due to privacy concerns.

Unfortunately, by using a VPN, you are creating another dependency that can cause UKTV Play not to work if there are any problems or limited speed.

Method 10: Contact UKTV Play Support

If you have tried all the tips above and nothing has worked, you can contact UKTV Play support for further assistance.


UKTV Play can stop working for a variety of reasons, this guide covers the most common reasons and how to resolve them.

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