Now TV keeps freezing (Try this first!)

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When Now TV keeps freezing when you are streaming content it can quickly get very annoying.

We will show you what causes Now TV to keep freezing and how you can take some simple steps to fix it.

Why does Now TV keep freezing?

The reason why Now TV keeps freezing is caused by an inefficient internet connection or a software issue.

When your internet bandwidth is not optimized, freezing will often occur when playing content.

There are several ways that you can increase your ability to reduce freezing when viewing the Now TV app.

Here are some tips on how to make stop Now TV from freezing:

  1. Check the Server Status of Now TV
  2. Restart the Now TV app
  3. Sign out of the Now TV app
  4. Soft Reset your Source Device
  5. Reset your Router
  6. Update Now TV and your source device
  7. Disconnect other devices in your home from the internet
  8. Decrease Video Playback Quality
  9. Close any other apps that are running
  10. Use an Ethernet cable rather than a Wi-Fi
  11. Upgrade your Internet Connection
  12. Disable VPNs or Ad blockers
  13. Upgrade your Router
  14. Contact the Now TV app Support

Scroll down to follow a more detailed guide on how to work through these steps and stop the Now TV app from freezing.

How to stop the Now TV app from freezing

Method 1: Check to make sure Now TV servers are operational

When Now TV keeps buffering, the vast majority of the issues will usually be with your network or playback device.

Before you go into the other fixes that are listed below, it is worthwhile checking that there are no issues or outages with the Now TV platform.

If Now tv is freezing, check the down detector website
The Down Detector website monitors the Now TV network for any issues

Method 2: Restart the Now TV app

It is a good idea to restart the Now TV app if you are experiencing freezing issues.

By restarting the Now TV app, you give the opportunity for any updates to be correctly installed and establish a new connection with the Now TV servers.

Method 3: Sign out of the Now TV app

Another potential quick fix to the Now TV freezing problem is to sign out of your account.

By signing out of your Now TV account before your return and log in, you may resolve any account-related issues with are causing the freezing problems to occur.

Method 4: Restart your Playback Source Device

To access the Now TV app, you will be using a playback device to access the app.

The most common playback devices for the Now TV app are:

  • Smart TVs
  • Content Devices such as Now TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

The universal recommendation for these devices and the first step in trying to eliminate the Now TV app freezing issues is to perform a power cycle of these systems.

To perform a power cycle of the devices, simply unplug them for 60 seconds before plugging them back in.

This restart allows any updates that have been downloaded in the background to successfully install and start, and it also clears the system cache.

Clearing the system cache and any lingering apps running in RAM can help in reducing the freezing of the Now TV app.

By reducing the number of apps running in the background, you give the Now TV app the best performance.

Method 5: Reset your Router

This is one of the oldest tricks in the book, but it is definitely effective in reducing the freezing on the Now TV app.

How do I reset my router?

The easiest way to reset your router is to simply unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, stop Now TV from freezing
Restarting your Router almost always improves your bandwidth capacity to be able to effectively play content.

This action will “power-cycle” your router and provide more bandwidth to increase your ability to play content faster on the Now TV app.

Why does resetting your router reduce the Now TV app freezing?

Think of all the devices that are and have been connected to the router. I’m sure that in today’s digital world that quite a few devices are connected to the router.

Your router is like a mini-PC and will slow down as more tasks are added.

Having all of those devices connected will reduce the bandwidth available to the Now TV app and subsequently throttle your download speed, which in turn creates freezing.

Method 6: Update your Now TV app

If you are playing Now TV using a device such as a Firestick, Roku or smart TV then I would recommend that you update the app if possible.

Method 7: Disconnect other devices in your home from the internet

If you cannot reset your router for any reason, I would try and disconnect none essential devices from the internet.

Is someone in your home watching Netflix? What about your phone? Is someone downloading games or apps on XBOX?

Every device that you can disconnect from your internet connection will help in stopping the Now TV app freezing issues.

Method 8: Close any apps that are running

If you have followed our first step of restarting your playback device, then this step would have been completed for you, otherwise please continue to close any running apps.

How does having open apps cause the Now TV app to freeze?

Imagine your internet connection to your  Now TV application like an artery in your body. The more games and apps that are running are like blockages in your arteries, sorry for the weird analogy!

Those blockages impede your ability to play content faster, and then that results in freezing occurring when watching the Now TV app.

Method 9: Decrease Video Quality

Check in the Now TV app options when watching content if there is a toggle for video quality.

The higher the quality of content that you play, the more likely it is that freezing will occur.

Try and decrease the video quality, especially if you have the quality set to 4K.

Method 10: Update your device software/firmware before downloading

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help in preventing issues from arising over time.

Sometimes updates can be missed, or an installation can be interrupted and cause issues with your playback device.

Old firmware or a partial firmware installation could cause the Now TV app to freeze.

Ensuring that you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 11: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed.

Wired connections transmit data quicker and with less interference. There are also fewer variables that can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device along with the walls, floor, and ceilings can all deteriorate the quality of your internet connection, causing the Now TV app freezing issues.

I always use a wired connection when it is available, and you should too!

Method 12: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the Now TV app.

Your connection to a VPN will always limit the speed at which you can play content.

We understand that using a VPN can be a sensible choice, especially due to privacy concerns.

Unfortunately, by using a VPN, you are creating another dependency that can cause Now TV to freeze if there are any problems or limited speed.

Method 13: Upgrade your Internet Connection

Not everyone has access to high download speed through their ISP (Internet Service Provider), but for those that do, consider upgrading your internet connection.

It is pretty straightforward that a 100mbps connection will have a slower download rate than a 1gbps connection.

Method 14: Upgrade your Router

If you have tried other steps to stop Now TV from freezing, you may want to consider whether your router is a bottleneck.

It’s all good having a 1gbps connection, but if your router can only download at 100mbps and you have several devices connected, it may contribute the freezing issues.

If you have consistently upgraded your internet speed through your ISP but are still using an older router, you may wish to check what the maximum download speed of your router is.

Method 15: Contact Now TV Support

If you have tried all the tips above and nothing has worked, then you can contact Now TV app support for further assistance.


If you have followed the guide, then you would have been successful in reducing the freezing of the Now TV app on your content device.

We hope that you enjoy freeze-free playback.

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