Netflix HTP 998 Error (This Fixes It!)

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When you encounter the Netflix HTP 988 error, it can leave you scratching your head.

This article will look at what causes this issue and how you can resolve it.

Why does Netflix HTP 998 Error occur?

The Netflix HTP 998 error is caused by a network connectivity issue that prevents your streaming device from reaching the Netflix servers.

A screenshot of the Netflix HTP 998 Error

When you experience this error, it will often come with the “We’re having trouble playing this title right now” message.

Now let’s look at some of the potential fixes.

Method 1: Check your internet connection

As mentioned above, the Netflix HTP 998 error is usually caused by a network issue.

Your TV will usually be on your home network and connected to the router in your house, and sometimes you will be using cellular data on your phone, which is a different connection.

I would try and set up an internet hotspot from your phone and allow your TV to connect to it.

If Netlfix works on your phone but not your TV, then this indicates that your home internet is the issue.

At this stage, I recommend that you restart your home internet router.

How do I restart my router?

Reset your router by unplugging it for 60 seconds before plugging it back in.

This step will “power-cycle” your router and create a new internet connection with Netflix on your TV.

Once the internet is restored, try loading Netflix on your TV to see if the issue is resolved.

Method 2: Sign out of the Netflix app

Another potential quick fix to Netflix HTP 998 error is to sign out of the Netflix app.

Completing this step helps by clearing some of the Netflix caches and establishing a new server connection.

Method 3: Restart the Netflix app

Restarting the Netflix app on your TV is a good idea if it’s not working.

Restarting the Netflix app allows any updates to be correctly installed and establishes a new connection with the Netflix servers.

Method 4: Restart your streaming device

To access the Netflix app, you will be using a playback device to access the app.

The most common playback devices for the Netflix app are:

  • Smart TVs
  • Content Devices such as Netflix, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

Each device can give you the Netflix HTP 998 error when they experience internet connectivity issues.

Perform a power cycle of the devices, and unplug them for 60 seconds before plugging them back in.

This restart allows any updates downloaded in the background to install and start successfully and clears the system cache.

Method 5: Update your TV firmware & Netflix app

If you have not done so and are streaming Netflix through your TV, now is the time to update your TV and Netflix app.

Software enhancements can improve the performance of both Netflix and your TV regarding the HTP 998 error and internet connectivity.

Method 6: Disconnect other devices in your home from the internet

Is someone in your house watching Netflix? What about your phone? Is someone downloading games or apps on XBOX?

Every device you can disconnect from your internet will help stop the Netflix HTP 998 error.

Method 7: Use an Ethernet cable rather than Wi-Fi

It is almost always true that you will get a better download speed when you use an Ethernet (Wired Connection) rather than Wi-Fi.

Wired connections are faster and have less interference when transmitting data. Additionally, fewer factors can negatively affect the connection quality.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device, along with the walls, floor, and ceilings, can all deteriorate the quality of your internet connection, causing Netflix to not sign in correctly on your TV.

I always use a wired connection when available, and you should too!

Method 8: Disable any Ad blockers or VPNs

VPNs and Ad blockers can cause the HTP 998 error on Netflix.

Your connection to a VPN will always limit the speed at which you can play content.

Unfortunately, using a VPN creates another dependency that can cause Netflix to buffer if there are any problems or limited speed.

Method 9: Close any apps that are running

When you encounter the Netflix HTP 998 error, you may want to close some apps to ensure a software conflict on your TV is not causing this issue.

How does having open apps cause TV streaming issues?

When you have multiple applications open simultaneously, it reduces performance and internet connectivity.

This performance degradation can cause Netflix issues on your TV.

Method 10: Internet Speed Test Your TV

One of the easiest ways to test the internet speed on your TV is by using your web browser.

Step 1: Choose the web browser from the menu bar of your TV.

LG TV web browser

Step 2: In the URL bar, type

Step 3: Hit go

Internet Speed test results on Samsung TV

The SpeedTest tool will perform an LG TV internet speed test and show you statistics such as download, upload, latency, and ping.

This is a helpful tool for solving internet connection issues on your TV.

Method 11: Check the Netflix severs

It is worthwhile to check that there are no issues or outages with the Netflix platform.

When netflix is stuttering, check the network status
The Down Detector website monitors the Netflix network for any issues

Method 12: Contact Netflix support

If you have tried all of the suggestions in this article, then it’s time to contact Netflix support for further assistance.


The Netflix HTP 998 error can be frustrating to deal with.

By following the steps outlined in this article, you should have a good chance of resolving this issue and identifying where it originates.