One common and frustrating issue many users face is their LG TV not connecting to Wi-Fi. There are several reasons why you could be experiencing this issue. In most cases it’s usually a software problem that can be fixed with a few simple troubleshooting steps.
How to Fix WiFi Connectivity Issues on LG TV
1. Check Basic Connectivity
Restart Your Router and TV
- Unplug your router and LG TV from the power source.
- Wait for 1-2 minutes before plugging the router back in, allowing it to fully restart.
- Once the router is operational, reconnect the TV to power and turn it on. This simple power cycle can resolve temporary glitches in network settings.
Verify Network Settings
Access the TV’s network settings by navigating to Settings > All Settings > Network > Wi-Fi Connection.
Ensure the correct SSID (network name) and password are entered. Double-check for typos or incorrect credentials.
Check Signal Strength and Interference
Confirm that your router is within 30 feet of the TV for optimal signal strength. Avoid placing the router near devices that can cause interference, such as microwaves or Bluetooth-enabled gadgets.
Test with a Mobile Hotspot
Activate a mobile hotspot on your phone and connect your LG TV to it. If the TV connects successfully, the issue likely lies with your home router or ISP settings.
2. Disable Quick Start Feature
1. Navigate to Settings > All Settings > General
2. Scroll down to System > Additional Setting > Quick Start
Power off the TV, unplug it for one minute, and reconnect it to test Wi-Fi functionality.
3. Restart and Reset Devices
When your LG TV struggles to connect to Wi-Fi, restarting and resetting devices can often resolve the issue. Follow these steps:
4. Power Cycle Your LG TV
1. Unplug the TV from the power outlet.
2. Wait for at least 60 seconds.
3. While unplugged, press and hold the TV’s power button (not the remote) for about 30 seconds to discharge residual power.
4. Plug the TV back in, turn it on, and attempt to reconnect to Wi-Fi.
5. Restart Your Router
1. Unplug your router from its power source.
2. Wait for about 30 seconds before plugging it back in.
3. Allow the router to fully restart (this may take a few minutes).
4. Once the router is operational, try reconnecting your LG TV to Wi-Fi.
6. Factory Reset Your LG TV (If Necessary)
Navigate to Settings > All Settings > General > Reset to Initial Settings.
Confirm the reset by following on-screen instructions. Note that this will erase all custom settings, so use this as a last resort.
7. Manually Set DNS Settings
1. Grab your LG TV remote and press the Settings button. This is usually represented by a gear icon on the remote. When you press it, a menu will pop up on the right-hand side of the screen.
2. Using the arrow buttons on your remote, scroll all the way down the menu until you see “Network” (it’s typically a purple icon). Once it’s highlighted, press the OK button on your remote.
3. Once you’re in the Network menu, move to the right and scroll down to “Wi-Fi Connection.” Press OK on your remote. This will show you the network your TV is currently connected to (you’ll see a checkmark next to the name).
4. Now scroll down to “Advanced Wi-Fi Settings” and press OK.
5. In the Advanced Wi-Fi Settings, scroll down to “Edit” and press OK. You’ll now see various network configuration options like IP address, subnet mask, and DNS server.
6. If “Set Automatically” is currently enabled (checked), highlight it and press OK to turn it off. This will allow you to manually change the DNS settings.
7. Scroll down to the DNS Server field. Highlight it and press OK. You’ll now be able to enter a new DNS address.
For a reliable option, enter 8.8.8.8, which is Google’s public DNS server. To enter the number:
Use the remote to input: 8 . 8 . 8 . 8. After entering it, navigate to “Enter” on the on-screen keyboard and press OK.
8. After you’ve entered the new DNS address, scroll down to “Connect” (it should already be highlighted) and press OK. Your TV will now attempt to connect using the new DNS settings.
8. Update the TV Software Using Ethernet
1. Make sure the router is powered on and functioning properly. Locate the Ethernet port on the back of your LG TV and connect it to your router using an Ethernet cable.
2. Press the Settings button on your remote or navigate to All Settings > General from the home menu.
3. Scroll down and select About this TV
4. Click on Check for Updates to allow your TV to search for the latest firmware version available online through the Ethernet connection.
5. If an update is available, select Download and Install.
Router-Specific Fixes
If your LG TV still won’t connect to Wi-Fi after basic troubleshooting, the issue might lie with your router. Here are router-specific fixes to resolve connectivity problems
Restart Your Router
1. Unplug your router from the power source and wait for about 30 seconds.
2. Plug it back in and allow it to fully reboot.
3. Once the router is operational, try reconnecting your LG TV to Wi-Fi. This resolves temporary glitches in the router.
Disable Auto-Optimize Network:
Many modern routers have an “Auto-Optimize Network” feature that prioritizes certain devices or frequencies (e.g., 5 GHz). This can disrupt compatibility with your LG TV.
1. Log into your router’s web portal by entering its IP address in a browser.
2. Navigate to Settings > Site Settings and disable the “Auto-Optimize Network” option.
3. Apply the changes and restart the router.
Reset Router to Factory Settings
1. Locate the reset button on your router (usually a small hole). Use a pin or needle to press and hold it for at least 30 seconds.
2. Release the button and wait for the router to restart.
3. Reconfigure your network settings, including SSID and password, and reconnect your LG TV.
Change Wi-Fi Frequency Band
1. If your router supports dual bands (2.4 GHz and 5 GHz), try switching to a different band. Some LG TVs may have trouble connecting to one of these frequencies.
2. Access your router’s settings, disable one band temporarily, and reconnect the TV to test compatibility.
Manually Set DNS on Router
1. Log into your router’s web portal and navigate to DNS settings.
2. Change the primary DNS server to 8.8.8.8 (Google’s public DNS) and the secondary DNS server to 8.8.4.4.
3. Save the changes and restart both the router and TV.
Check for Router Firmware Updates
Outdated firmware can cause connectivity issues with newer devices like LG TVs.
1. Log into your router’s settings, locate the firmware update section, and check for available updates. Follow the instructions provided by your router manufacturer to update it.
Reduce Interference from Other Devices
Ensure that other devices like microwaves, cordless phones, or Bluetooth gadgets are not interfering with your Wi-Fi signal near the TV or router.
