HBO Max Poor Streaming Quality (How To Fix It!)

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When you encounter HBO Max poor streaming quality, it can take many shapes and sizes.

You may notice that HBO Max is stuttering, or the picture quality may be blurry or pixelated.

In this article, we will look at what causes poor streaming quality on HBO Max and what steps you can take to prevent it from happening.

Why does my HBO Max have poor streaming quality?

A bad internet connection or software issues can cause HBO Max poor streaming quality.

The majority of the time, when you encounter issues such as HBO Max lagging or buffering, your home internet is the culprit.

HBO Max will reduce your picture quality when you have streaming issues
HBO Max will reduce your picture quality when you have streaming issues

When streaming content, your internet router can slow down and cause picture interruptions or bad picture quality.

Here are some tips on how to fix HBO Max streaming issues:

  1. Reboot your HBO Max device or app
  2. Restart your Router
  3. Update your HBO Max firmware
  4. Increase internet bandwidth
  5. Close any other apps that are running
  6. Use an Ethernet cable rather than a Wi-Fi
  7. Upgrade your Internet Connection
  8. Disable VPNs or Ad blockers
  9. Upgrade your Router
  10. Check the HBO Max network
  11. Contact the HBO Max Support

How to stop HBO Max streaming issues

Stopping HBO Max streaming issues often involves following some basic troubleshooting practices.

These streaming problems can come in many shapes and sizes. However, if you work through the recommendations below, it should resolve your issues.

Method 1: Reboot your HBO Max device or app

The first thing I try when encountering HBO Max streaming issues is restarting the app or my streaming device.

The restarts help by clearing the RAM and cache on my streaming device, which enables better performance.

Unplug your HBO Max streaming device (this could be your TV) for 60 seconds before plugging it back in to perform a complete restart.

Reboot your HBO Max streaming device by unplugging it from the power socket

When everything is reconnected, try streaming to see if the problem has been resolved.

Method 2: Restart your Router

Restarting your router can help combat HBO Max poor streaming quality.

How do I reset my router?

Unplug the router from the wall socket for at least 30 seconds and then plug it back in.

Restarting your router and firing up HBO Max will establish a new connection with the HBO Max servers, which can help with poor streaming quality.

If you think of your router like a PC, it slows down over time as more tasks and devices are added, but also, an occasional restart offers a performance boost.

Method 3: (If using a TV) Update your TV firmware

When using a TV to access the app, you should update your TV firmware when encountering HBO Max poor streaming quality.

Method 4: Increase internet bandwidth

Increasing your internet bandwidth can help by allowing data to flow more freely and preventing poor HBO Max streaming quality.

You can increase the internet bandwidth allotted by disconnecting some devices from your home network.

Every device you can disconnect from your internet connection will help reduce streaming quality problems on HBO Max.

When you have limited internet bandwidth, it is expected that HBO Max will stop when trying to watch a show or movie.

Method 5: Close any apps that are running

It would be best to close any apps running on your streaming device when you have poor streaming quality on HBO Max.

Why does having open apps cause HBO Max streaming quality problems?

Having lots of applications running simultaneously reduces your system performance and internet bandwidth allowance to the HBO Max app.

Ultimately, the more apps, the fewer resources you have to stream effectively.

Method 6: Use an Ethernet cable rather than Wi-Fi

A wired connection has a better chance of reducing HBO Max poor streaming quality better than a Wi-Fi connection.

An ethernet (wired) cable will transfer data faster and with less possibility of interference weakening the internet connection.

There are a lot of variables that can negatively affect your internet connection when using Wi-Fi.

Wireless internet connections are slower and you need to consider other things, such as:

  • Distance from your router
  • Objects interfering, such as walls, floors and ceilings
  • Do you need to add further Wi-Fi access points

I recommend using a wired connection where available to get the best performance.

Method 7: Disable any ad blockers or VPNs

Unfortunately, VPNs and ad blockers are notorious for causing streaming quality problems on HBO Max.

Streaming platforms such as HBO Max try to prevent you from using these tools, and if they detect that one is active, they will stop your ability to stream until they are turned off.

A VPN will always limit the speed at which you can stream content. If your HBO Max content is stuttering and pausing, you should turn off your VPN to see if this resolves the problem.

Unfortunately, using a VPN creates another dependency that can cause crashes or limited speed.

Method 8: Upgrade your Internet Connection

Not everyone has access to high download speeds through their ISP (Internet Service Provider), but for those that do, consider upgrading your internet connection.

It should go without saying that a connection with 100 Mbps will have a slower download speed than one with 1 GBPS.

Method 9: Upgrade your Router

If the years have passed and you are still using the same old router, you might want to check the maximum download speed it can support.

You want to ensure that your router can fully utilize the download speeds you are paying for from your ISP.

Method 10: Check servers

Sometimes, the HBO Max servers themselves may be causing poor streaming quality problems.

You should check for no issues or outages with the HBO Max platform.

HBO Max app not working check Down Detector
The Down Detector website monitors the HBO Max network for any issues

Method 12: Contact HBO Max support

If you have been unsuccessful, it may be time to contact HBO Max support with your problem.

The HBO Max support team can advise of further steps you may wish to take.


There are lots of different types of streaming problems that you can encounter when using the HBO Max platform.

Some standard tips and tricks can potentially solve the majority of issues.

I hope that this article was able to help you get back to viewing your shows and movies without interruption.