HBO Max not loading (Try this first!)

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It can be very frustrating when you realize that HBO Max is not loading.

Luckily, it is easy to fix the issue most of the time.

We have made a guide that can assist you by providing simple tips to help you get your HBO Max app up and running again.

Why does HBO Max stop loading?

The cause of HBO Max not loading is likely caused by a software issue or faulty internet connection.

When HBO Max fails to load, it is usually because a software conflict has occurred on your streaming device.

Alternatively, we have found that insufficient internet connections will cause the HBO Max app not to load correctly.

Here are some tips on how to make stop the HBO Max loading issue:

  1. Check the Server Status of HBO Max
  2. Restart the HBO Max app
  3. Sign out of the HBO Max app
  4. Soft Reset your Source Device
  5. Reset your Router
  6. Update HBO Max and your source device
  7. Disconnect other devices in your home from the internet
  8. Close any other apps that are running
  9. Disable VPNs or Ad blockers
  10. Contact the HBO Max app Support

Scroll down to follow a more detailed guide on how to work through these steps and stop the HBO Max not loading issues.

How to stop the HBO Max not loading issue

Method 1: Check to make sure HBO Max servers are operational

Most issues will usually be with your network or playback device when HBO Max is not loading.

Before you go into the other fixes listed below, it is worthwhile to check that there are no issues or outages with the HBO Max platform.

This is also a useful tool to try when HBO Max is buffering.

HBO Max not loading, check the network status
The DownDetector website monitors the HBO Max network for any issues

Method 2: Restart the HBO Max app

It is a good idea to restart the HBO Max app if it is not loading.

Restarting the HBO Max app allows any updates to be correctly installed and establishes a new connection with the HBO Max servers.

The restart can also help clear any software conflicts preventing the app from loading correctly.

Method 3: Sign out of the HBO Max app

Another potential quick fix to the HBO Max not loading issue is to sign out of your account.

By signing out of your HBO Max account before you return and log in, you may resolve any account-related issues that cause the HBO Max app to not load.

Method 4: Restart your Playback Source Device

To access the HBO Max app, you will be using a playback device to access the app.

The most common playback devices for the HBO Max app are:

  • Smart TVs
  • Content Devices such as Apple TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

The universal recommendation for these devices and the first step in eliminating the HBO Max not loading issues is to perform a power cycle of these systems.

To perform a power cycle of the devices, unplug them for 60 seconds before plugging them back in.

This restart allows any updates that have been downloaded in the background to install and start successfully, and it also clears the system cache.

Clearing the system cache and any lingering apps running in RAM can help reduce software conflicts preventing the HBO Max app from loading.

Reducing the number of apps running in the background gives the HBO Max app the best performance.

Method 5: Reset your Router

This is one of the oldest tricks in the book, but it is effective in getting the HBO Max app to load.

How do I reset my router?

The easiest way to reset your router is to unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, stop HBO max not loading correctly.
Restarting your Router almost always improves your bandwidth capacity to play content effectively.

This action will “power-cycle” your router and provide more bandwidth to increase your ability to play content faster on the HBO Max app.

Why does resetting your router reduce the HBO Max not loading issues?

Think of all the devices that are and have been connected to the router. I’m sure that in today’s digital world, quite a few devices are connected to the router.

Your router is like a mini-PC and will slow down as more tasks are added.

Having all of those devices connected will reduce the bandwidth available and can prevent you from connecting to the HBO Max network if a network conflict is apparent.

Method 6: Update your HBO Max app

If you are playing HBO Max using a device such as a Firestick, Roku or smart TV, then I recommend updating the app if possible.

Method 7: Close any apps that are running

If you followed our first step of restarting your playback device, then this step would have been completed.

Otherwise, please continue to close any running apps on your streaming device to reduce any software conflicts preventing HBO Max from loading.

How does having open apps cause the HBO Max app not to load?

Imagine your internet connection to your  HBO Max application like an artery in your body. The more games and apps running are like blockages in your arteries, sorry for the weird analogy!

Those blockages impede your ability and can cause software conflict that prevents the HBO Max app from loading.

Method 8: Update your device software/firmware before downloading

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help prevent issues from arising over time.

Sometimes updates can be missed, or an installation can be interrupted and cause issues with your playback device.

Old firmware or a partial installation could cause HBO Max not to load.

Ensuring you have the latest software on your devices gives you access to new apps and an improved viewing experience.

Method 9: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect your ability to connect to the HBO network and cause HBO Max not loading issues.

Your connection to a VPN will always limit the speed at which you can play content.

We understand that using a VPN can be a sensible choice, especially due to privacy concerns.

Unfortunately, using a VPN creates another dependency that can cause HBO Max not to load correctly.

Method 10: Contact HBO Max Support

If you have tried all the tips above and nothing has worked, you can contact HBO Max app support for further assistance.


If you followed the guide, you would have successfully gotten the HBO Max app to load correctly.

Happy streaming!

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