Disney Plus app not working (Try this!)

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When you discover the Disney Plus app not working, it can totally affect your ability to stream content.

In this article, we’ll look at what’s causing the Disney Plus app to stop working and how to fix it.

Why is the Disney Plus App not working?

The most common cause of the Disney Plus app not working properly is a software or internet connection issue.

Is your Disney Plus App version current, and is your Disney Plus App account correctly logged in and connected?

Here are some tips on how to fix the Disney Plus App not working:

  1. Change the channel!
  2. Check the Disney Plus servers are up and running
  3. Restart the Disney Plus App
  4. Sign out of the Disney Plus App app
  5. Soft Reset your Source Device
  6. Reset your Router
  7. Update the Disney Plus App and your source device
  8. Use an Ethernet cable rather than a Wi-Fi
  9. Disable VPNs or Ad blockers
  10. Contact the Disney Plus app Support

How to fix the Disney Plus App not working

Method 1: Change the channel

If logged into the Disney Plus app, try changing the channel or content.

The Disney Plus app may occasionally stop working due to a certain channel, content, or broadcast becoming temporarily unavailable.

If you can access the other channels, your account and connection should function well.

Method 2: Check that the Disney Plus servers are up and running.

When Disney Plus keeps buffering or simply fails to load, most of the issues will usually be with your network or playback device.

Before you go into the other fixes that are listed below, it is worthwhile checking that there are no issues or outages with the Disney Plus platform.

If the disney plus app is not working, check the network servers.

Method 3: Restart the Disney Plus app

It is a good idea to restart the Disney Plus app if it is not working.

By restarting the Disney Plus app, you enable any updates to be properly installed and establish a new connection with the servers.

Close Disney Plus if the app is not working

Method 4: Sign out of the Disney Plus app

Signing out of your account is another quick fix for the Disney Plus app not working.

By signing out of your Disney Plus app account before you return and log in, you may resolve any account-related issues that are causing the problems to occur.

Method 5: Restart your Playback Source Device

To access the Disney Plus app you will be using a playback device.

The most common playback devices for Disney Plus are:

  • Smart TVs
  • Content Devices such as Apple TV, Firestick, or Roku
  • Games Consoles such as PlayStation and XBOX
  • A PC or MacBook Laptop

To try and eliminate the Disney Plus app not working issue, perform a power cycle on these systems.

To perform a power cycle of the devices, simply unplug them for 60 seconds before plugging them back in.

This restart allows any background updates to be installed and started correctly, as well as emptying the system cache.

Clearing the system cache and any leftover apps operating in RAM can help reduce the likelihood of the Disney Plus app failing to function properly.

Method 6: Reset your Router

Resetting your router is definitely effective in fixing the Disney Plus app not working issue.

How do I reset my router?

The easiest way to reset your router is to simply unplug it from the wall socket for 30 seconds before plugging it back in.

Unplug your router, to help when the Disney Plus app is not working
Restarting your router nearly always boosts your internet capacity, allowing you to play content more effectively.

This action will “power-cycle” your router and provide more bandwidth, increasing your ability to play content faster on the Disney Plus app.

Method 7: Update your Disney Plus app

If you’re having trouble watching Disney Plus on your device, updating the app may help.

Method 8: Update your device software/firmware

Whether you are using a TV, Content Device, or Games console, updating your firmware or software to the latest version can help prevent issues from arising over time.

The Disney Plus app may not function properly due to outdated firmware or an incomplete firmware installation.

Ensuring you have the latest software on your devices also gives you access to new apps and an improved viewing experience.

Method 9: Use an Ethernet cable rather than Wi-Fi

It is almost always true that when you use an Ethernet (Wired Connection) rather than Wi-Fi, you will get a better download speed, but you can also prevent app issues from occurring.

Wired connections transmit data quicker and with less interference. More variables can hinder the quality of connection.

Wi-Fi connections are slower and generally have a slower response time.

The distance from your playback device, along with the walls, floor, and ceilings, can all deteriorate the quality of your internet connection, causing the Disney Plus App not to work.

I always use a wired connection when available, and you should too!

Method 10: Disable any Ad blockers or VPNs

VPNs and Ad blockers can negatively affect the playback performance of the Disney Plus App and stop it from working.

Your connection to a VPN will always limit the speed at which you can play content.

Unfortunately, using a VPN creates another dependency that can cause the Disney Plus App not to work if there are any problems or limited speed.

Method 11: Contact the Disney Plus App Support

If you’ve tried all of the suggestions above and nothing has worked, you can contact Disney Plus App support for further assistance.


The Disney Plus app may cease to function for a variety of reasons; this page addresses the most frequent issues and how to resolve them.

We hope that you were able to get back to enjoying your streaming!